Required skills

analytical skills to determine fit between candidate abilities and client organisational requirements

communication skills to establish and maintain effective business relationships with potential and current clients to interview candidates and to provide feedback

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

information management skills to analyse and evaluate candidate information obtained from rsums letters references interviews and aptitude assessments

presentation skills to promote organisations services to potential and current clients and candidates

research and data collection skills to check candidate information for detail and accuracy

sales and marketing skills to present organisations services to prospective and existing clients

Required knowledge

economic social and industry trends affecting employment levels

key provisions of relevant legislation from all forms of government that affects business operations codes of practice and national standards such as

occupational health and safety OHS

equal employment opportunity EEO

racial discrimination

industrial relations

privacy

freedom of information

disability discrimination

range of interview techniques and recruitment sourcing methods

range of organisational products and services

relevant stateterritory and federal industrial relations systems

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

development of strategies developed for sourcing candidates

application of screening and interviewing candidates for a position

assessment of a candidates skills

placement of a candidate in employment with a client in a position with a client outcome

notices to unsuccessful candidates

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to workplace documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

assessment of written reports summarising results of candidate skills assessment and selection outcomes

observation of client screening and interview techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning

review of authenticated documents from the workplace or training environment

review of testimony from team members colleagues supervisors managers clients or candidates

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other human resources units

Candidate channels may include:

Strategies may include:

Advertisement copy includes:

Clients may include:

Screening may include:

General assessment of raw skills may include: